Refund Policy

Every Raknetic project is backed by the 10+ Hour Guarantee. This page explains exactly how it works.

1. Payment Structure

Projects are billed in two separate parts:

• Setup/implementation fee: paid 50% upfront before work begins, and 50% upon completion and delivery of the system. This fee is what the 10+ Hour Guarantee covers.
• Monthly maintenance fee: a separate, recurring fee billed after your system goes live, covering ongoing support and upkeep. The monthly maintenance fee is not covered by this guarantee and is non-refundable.

2. The 14-Day Evaluation Window

Once your system goes live, you have 14 days to evaluate its performance. During this window, Raknetic and you will jointly review whether the system is saving your team 10 or more hours of manual work per week, measured against the scope agreed to in your original audit.

3. If the Guarantee Is Met

If the system is saving 10+ hours per week within the 14-day window, no refund applies. You keep the system, and if you are on a maintenance plan, your monthly maintenance fee continues as normal.

4. If the Guarantee Is Not Met

If the system does not save 10+ hours per week within the 14-day window, you are entitled to a refund of 100% of your setup/implementation fee — both the upfront and completion payments. The monthly maintenance fee, if any was charged, is not refunded under this guarantee.

For example: if your setup fee is agreed at a given amount, split 50/50 (half paid upfront, half paid on completion), and the system does not save 10+ hours per week within 14 days of going live, we return 100% of that setup fee. Any maintenance fee already paid for that period is retained, as it covers support already provided.

5. How to Request an Evaluation or Refund

Contact us at rakib@raknetic.com within the 14-day window to begin the evaluation. If the guarantee is not met, we process refunds promptly once the evaluation is complete.

6. Outside the Guarantee

This guarantee applies specifically to the 14-day, post-launch time-savings evaluation described above. It does not extend to cancellations made before a system goes live or requests made after the 14-day window has closed.

7. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date.

8. Contact Us

Questions about this policy can be sent to rakib@raknetic.com or via WhatsApp.